LAJ Policies
Everything you need to know about how we operate. Click any section below to jump straight to it.
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Product Care
To keep your LAJ pieces looking as beautiful as the day they arrived, we recommend hand washing all items with cold water and mild detergent. Lay flat to dry and avoid wringing or twisting the fabric to maintain its shape and quality.
With the right care, every piece will stay just as special as the memories made in it.
Privacy Policy
At LAJ, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
Information We Collect
* Personal Information: When you place an order or create an account, we collect personal details such as your name, address, email, and phone number.
* Payment Information: To process your orders, we collect payment details including credit card information.
* Browsing Information: We may collect information about your browsing behavior on our website, including IP address, browser type, and pages visited.
How We Use Your Information
* Order Processing: To fulfill your orders and deliver products to you.
* Customer Service: To respond to your inquiries and provide support.
* Marketing: To send you updates, promotions, and information about our products. You can opt-out at any time.
* Improvement: To improve our website, products, and services based on your feedback and usage.
How We Protect Your Information
* Data Security: We implement various security measures to protect your personal information from unauthorized access, use, or disclosure.
* Third-Party Services: We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill orders or comply with the law.
Your Rights
* Access and Correction: You can access and update your personal information by logging into your account.
* Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
* Data Deletion: You may request the deletion of your personal data by contacting our customer service team.
Changes to This Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates via email or on our website.
Exchange & Return Policy
What is your exchange policy?
Customers can try on items while the courier is present. Once the courier leaves, no refunds will be possible. Exchanges are available within 7 days from receiving the order.
Please note that additional courier shipping fees will apply for any exchange requests.
What should I do if I receive a defective or incorrect item? We're so sorry to hear that! Please contact our customer service team with your order details and we'll make it right as quickly as possible.
Terms and Conditions
By accessing and using the LAJ Studio website, you agree to the following terms:
- All content on this site — including images, text, and designs — is the property of LAJ Studio and may not be reproduced without permission
- Prices are listed in Egyptian Pounds (EGP) and are subject to change without notice
- LAJ Studio reserves the right to cancel or refuse any order at its discretion
- We are not liable for delays caused by third-party shipping carriers or customs processes
For questions about these terms, please contact us.